Refund and Returns Policy for Sky Walkers LLC

At Sky Walkers LLC, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy to make the process as easy as possible. Below are the details of our policy:

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition.
  • All original tags and packaging must be intact.
  • Return requests must be initiated within 30 days from the date of delivery.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been worn, washed, or altered in any way after delivery.
  • Final sale or clearance items.
  • Gift cards or promotional items.

3. How to Initiate a Return

  1. Contact Us
    To start the return process, please contact our customer service team at adam@skywalkershoes.shop with the following information:
    • Your order number.
    • The item(s) you wish to return.
    • The reason for the return.
  2. Return Authorization
    Once we approve your return request, we will send you a Return Authorization (RA) number and instructions for returning the item.
  3. Return Shipping
    • Customers are responsible for return shipping costs unless the item is defective or incorrect.
    • Please pack the item securely in its original packaging, if possible. Write the RA number on the outside of the package and ship it to the return address provided.

4. Refund Process

  • Refunds will be issued to the original payment method after we receive the returned item and verify it meets our return conditions.
  • Once the return is processed, please allow 5-7 business days for the refund to be reflected on your account, depending on your bank or payment provider.
  • Original shipping charges are non-refundable, except in cases of defective or incorrect items.

5. Exchanges

We offer exchanges for items of the same value. If you wish to exchange your purchase:

  1. Contact us within 30 days of receiving your order.
  2. Follow the return process, and we will send a replacement once the returned item is received and inspected.

6. Damaged or Defective Items

If you receive a damaged or defective item, please follow these steps:

  1. Notify us within 7 days of receiving your order.
  2. Provide a detailed description and photos of the damage or defect along with your order number.
  3. We will arrange for a replacement or refund at no additional cost to you.

7. Order Cancellations

  • You may cancel your order before it is shipped by contacting us immediately at adam@skywalkershoes.shop.
  • Once an order has been shipped, cancellations are not possible, but you can return the item after it is received.

8. Refund Exceptions

Refunds will not be issued for:

  • Items returned without prior authorization.
  • Items that do not meet the return conditions listed above.

If we receive a return that does not meet our criteria, we may send it back to you at your expense.

9. Contact Us

If you have any questions or need assistance with returns, exchanges, or refunds, please contact us:

We’re here to help and want you to have the best experience with Sky Walkers LLC!

Thank you for shopping with us!